Refund & Cancellation Policy — Transparent, Fair & Clear
This policy governs all refund and cancellation requests for ISO certification, audit, documentation, and related services purchased from London Cert Ltd. We believe in complete transparency — every scenario, condition, and timeline is documented here so you always know where you stand.
1Overview & Scope
This Refund and Cancellation Policy ("Policy") applies to all services provided by London Cert Ltd, a company registered in England and Wales ("London Cert", "we", "us", or "our"). It governs refund and cancellation rights for:
- ISO certification services (all standards: ISO 9001, ISO 14001, ISO 27001, ISO 45001, ISO 22000, ISO 13485, ISO 22301, ISO 50001, ISO 20000-1, and all others)
- Audit services — Stage 1 (document review) and Stage 2 (implementation audit)
- Documentation preparation and management system documentation packages
- Surveillance audit fees and recertification audit fees
- ESG certification and cybersecurity assessment services
- Any other professional services purchased directly from London Cert Ltd
This Policy is incorporated into and forms part of our Terms & Conditions. By engaging London Cert for any service and making any payment, you confirm that you have read, understood, and agree to this Policy.
Who This Policy Applies To
This Policy applies to all clients — individuals, sole traders, partnerships, private limited companies, public companies, government entities, NGOs, and any other legal entity — who have engaged London Cert Ltd for any paid service. It applies to clients in India, the United Kingdom, and all other countries where London Cert operates.